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Hendley Building Consultants Survey


We truly appreciate feedback - both good and bad. We would be most grateful if you would take a few minutes to complete this questionnaire.  Thank you.
1. Why did you choose us to perform the inspection? Please check-off all that apply.
a) We have worked for you before
 
b) We inspected the house you are selling
 
c) Our yellow pages advertisement
 
d) Our response to your telephone enquiry
 
e) Our ability to respond quickly
 
f) Our brochure
 
g) Our website
 
h) You have read one of our books or articles
 
i) Attended a seminar
 
j) Saw our advertisement
     Where?
 
k) Newspaper/magazine article
 
l) Television/radio show
 
m) Professional status:
     ASHI
     OAHI/CAHPI
 

n) Referral from:
     friend or relative
     real estate agent
     lawyer
     banker
     other
          Name
          Firm 
 





 
2. Please rate the following 1-5 (1 = poor, 5 = excellent)
    1 2 3 4 5
  General satisfaction with us
  Confidence in inspector's ability
  Inspector's communication skills
  Value of service vs. fee
  Our telephone ability
  Usability of The Home Reference Book
  Likelihood of using us next time
 
3. Was there anything about our service that you especially liked?

4. Was there anything about our service that you didn't like?

5. Any suggestions for improving our service?

6. Did you buy the house?

Yes
No
7. Optional: fill in or leave blank, as you wish.
 
  Name
  Telephone
  E-mail Address
  Inspection Address
  Date of Inspection
  Inspector's Name
     
 

 
I would be happy to serve as a reference if others inquire about the service.